Delivering excellent customer service is critical to the success of any business, especially e-commerce. Providing quick, friendly, practical support is essential for customer satisfaction and loyalty. However, small- to medium-sized ...

Retail businesses rely heavily on sales made up to, and throughout, the holiday season. Given inflation, the economic downturn, and ongoing supply chain issues, how can retailers position themselves for ...

These are exciting times for home furnishing and furniture retailers, as digital sales continue to climb. In 2021, furniture and home furnishings accounted for 11.78 percent of total retail eCommerce sales in ...

Airbnb had its best quarter of all time in 2021. It’s a rebound story many couldn’t have predicted. But the ongoing pandemic has changed the way we live and work, ...

While inventory and labor shortages faced by retailers and brands this year may feel like yet another short-term impact of the pandemic, it’s important to see that many of the ...

Customers are beginning to shop in physical retail locations again, but the pandemic changed their expectations about service and experience, leaving retailers scrambling to meet these new demands. With services, ...

Most retailers aren’t big fans of guessing. Before and during the pandemic, data-driven decision-making and a brand’s ability to quickly adapt strategies based on the newest trends were the keys ...

Last year, COVID-19 pandemic restrictions on social distancing hit brick-and-mortar stores hard. In response many retailers did a quick – and highly successful – pivot to e-commerce. Now, customers are ...

With the COVID-19 pandemic, many retailers had to figure out ways to overcome restrictions. One way this was achieved is through livestreaming. Livestream shopping allows retailers to create their own ...

We are almost to the end of the holiday shopping frenzy that begins on Black Friday and really doesn’t end until the New Year sales are exhausted. Retail Technology Insider ...