Recently, our colleagues at Modern Marketing Today published this article on how headless CMS can improve customer experience and streamline operations for brands. They talked with Michael Andrews of Kontent.ai ...

On Dec. 3, 1992, the first text message was sent, saying “Merry Christmas.” Over the subsequent three decades, the role of both the mobile device and the text message itself ...

As retailers continue to face pressures resulting from geopolitical tensions, ongoing inflation, unprecedented fuel price increases, and persistent labor shortages, the outlook for retail is shaping up to be one ...

The retail industry is at a turning point where digital disruption meets increasing customer demands. It has never been more critical for retailers to create smarter, more personalized, meaningful connections ...

Retail was traditionally thought of as an in-store industry, made up of single, over-the-counter transactions. However, today’s retailers find themselves a world away from that image.  Shifting customer expectations and ...

In this article, originally published on Modern Marketing Today, Julia Gebhart, Product Marketing Manager at Sitecore shares her thoughts on how retailers can use omnichannel personalization to improve digital experiences for their customers. ...

COVID was the Grinch that stole much of the holiday shopping experience last year. Will he return in 2021? Not likely. However, he has made his mark on how we ...

The pandemic drove retailers to take customer experience to the next level with seamless online shopping, AI-powered personalization, fast customer service, and impactful marketing campaigns. But many of these innovations ...

“Eighty-three percent of customers are more likely to purchase from a brand they have emotional connections to,” said Annette Franz, Founder and CEO of CX Journey Inc., during the recent ...

Despite the overwhelmingly negative impact of the COVID-19 pandemic on the retail sector, there have been some glimmers of hope. One way in which the pandemic has had a positive ...