As we finish the first month of 2025 quick-service retail (QSR) remains a fast-moving and competitive space. As more and more brands emerge across the
In recent years, e-commerce has dominated the retail sector, but brick-and-mortar stores are making a comeback. This shift has led some retail professionals to reinvest
For vendors, ensuring effective digital service interactions throughout the customer journey is critical for retention and loyalty, yet major gaps continue to exist between consumer
Recently, our colleagues at Modern Marketing Today published this article on how headless CMS can improve customer experience and streamline operations for brands. They talked
As retailers continue to face pressures resulting from geopolitical tensions, ongoing inflation, unprecedented fuel price increases, and persistent labor shortages, the outlook for retail is
In this article, originally published on Modern Marketing Today, Julia Gebhart, Product Marketing Manager at Sitecore shares her thoughts on how retailers can use omnichannel personalization
The pandemic drove retailers to take customer experience to the next level with seamless online shopping, AI-powered personalization, fast customer service, and impactful marketing campaigns.
“Eighty-three percent of customers are more likely to purchase from a brand they have emotional connections to,” said Annette Franz, Founder and CEO of CX
Despite the overwhelmingly negative impact of the COVID-19 pandemic on the retail sector, there have been some glimmers of hope. One way in which the
Digital interactions have grown exponentially this year as a result of the COVID-19 pandemic. And, as consumers become more comfortable with digital interactions their expectations
