In the midst of the COVID-19 pandemic, ensuring that customer support agents are supported is a priority at the top of many company’s lists. However, remote workforces and changes in ...

Most retailers aren’t big fans of guessing. Before and during the pandemic, data-driven decision-making and a brand’s ability to quickly adapt strategies based on the newest trends were the keys ...

It’s blue. It’s yellow. It sells car parts, jewelry, and pretty much anything else you need. Are you thinking of Walmart yet? What started as Walton’s 5&10 in 1950 downtown ...

Connected experiences make companies successful. Customers no longer want to be sold to; they want to be engaged. Attendees will learn about this changing environment and how retailers need to ...

According to a recent Pitney Bowes poll, 55 percent of consumers are open to using chatbots as their main source of communication with a company. Consumers also stated that reducing ...

“ Hey Google – where’s the nearest hardware store?” Conversations like these are being had with virtual assistants in households around the world. Chatbots have come a long way in ...