The past two years have been one of the most hectic periods ever in the history of the retail category. From retrofitting stores to promote social distancing, to trying to ...

For the longest time, the retail industry has depended on consumers to come to the store, choose what they want, and decide to make a purchase. But recent advances in ...

According to Bank of America, 70 percent of consumer client households and small business clients and 77 percent of wealth management client households are digitally active. These figures represent how ...

“Eighty-three percent of customers are more likely to purchase from a brand they have emotional connections to,” said Annette Franz, Founder and CEO of CX Journey Inc., during the recent ...

Digital transformation is changing the ways in which brands and their customers interact with one another. While this has been a growing trend for a few years now, the COVID-19 ...

In retail, customer experience drives awareness, loyalty, and revenue. Content – on your website, your social channels, or even driven by your customers – plays a huge role in building ...

It seems that everyone is focused on customer experience these days, and for good reason. Price alone is no longer enough to engage customers, there must be a positive, memorable ...

The dreaded weekly grocery shopping. Maybe you load up the family and venture to the nearest wholesale store, or maybe you head to the local market with a well-planned list ...

Recent digital trends, like an increase in on-demand app development, have dramatically changed the overall shopping experience for most consumers. However, it can seem like some types of commerce have ...

“ Hey Google – where’s the nearest hardware store?” Conversations like these are being had with virtual assistants in households around the world. Chatbots have come a long way in ...