Retail Technology Insider
  • About
  • Brands
  • CXOs
Subscribe
No Result
View All Result
  • Digital Transformation
  • Customer Experience
  • Cybersecurity
  • Paytech
  • Supply Chain
  • Resources
    • COVID-19
Retail Technology Insider
  • Digital Transformation
  • Customer Experience
  • Cybersecurity
  • Paytech
  • Supply Chain
  • Resources
    • COVID-19
No Result
View All Result
Retail Technology Insider
No Result
View All Result
Home Customer Experience

Solving the Last Mile Challenge and Other Issues Facing Retailers

by Jenna Sindle
June 1, 2018
in Customer Experience
Reading Time: 4 mins read
A A
Last Mile Challenge
Share on FacebookShare on Twitter

While we’re not fans of the retail apocalypse hype, it’s plain to see that retailers are in a period of transition. From working out how to retain share of wallet via innovative loyalty programs to figuring out how to solve the last mile challenge to get you that kayak you ordered online, there are no end of problems in search of a solution.

In this week’s roundup we’ve chosen three stories that showcase how retailers are entering new territory to thrive during this period of disruption. Let’s check-in on how grocery chains are rising to the challenge of Amazon, how UPS is addressing the last mile challenge, and what Walmart is up to with its exclusive subscription program.

 

Rising to the Challenge of Amazon

Nikki Baird, a contributor at Forbes, recently identified the ways in which grocery store chains are responding to the challenge of Amazon. With just the one Amazon Go store, the company doesn’t have a large footprint in the grocery store space…yet. However, since their acquisition of Whole Foods they’ve found plenty of ways to disrupt the marketplace besides adding new stores.

What does Baird see?

She identifies six key trends from scan-and-go to lab stores that will help said grocery stores revitalize their offerings, attract and retain customers, and rise to the challenges put forth by Amazon in this space.

Wand to read the full list of trends and why they’ll reshape the grocery experience for consumers? You can do that here.

 

Jetblack is the New Subscription

Walmart has generated much interest with its subscription fee-free home delivery service just as Amazon announced a substantial increase in the Prime subscription fee. But this week, the mass retailer announced the launch of Jetblack, a subscription-based concierge shopping experience.

With a waitlist in the thousands already in place, it seems that the $50 monthly fee and the ability to text orders have resonated with consumers. In comments to Bloomberg, Scott Galloway, a marketing professor at New York University said, “I don’t know if it will work, but I know it’s a good idea. No traditional retailer has done a better job than Walmart of grabbing the mic back from Amazon.”

Jetblack is also the first business to come out of Walmart’s tech incubator, Store No. 8.

Want to learn more about Jetblack. The full article is here.

 

The Last Mile Challenge is Real

There’s been a lot of discussion this year about the last mile challenge for retailers. As we shop more frequently online and as the number of products we can purchase expands, this has created some headaches. From slow delivery of packages resulting in overwhelmed infrastructure, to figuring out how to delivery kayaks, surfboards, refrigerators and other large objects, it’s an area ripe for disruption.

Recently, UPS announced that it would be upping its ‘overmax’ fee by 30 percent to dissuade shipping of oversized or irregular items. Its aim is to push these items back to freight carriers and free up the burdens on its systems for the “small and medium-size packages, which can zip through [its] automated sortation hubs.”

Perhaps this move creates an opportunity for innovation in the freight delivery market?  Time will tell.

You can read the full impact of the changes at UPS here.

 

Interested in the latest trends and best practices in retail technology? Subscribe to our newsletter and follow us on Twitter.

Tags: AmazonAmazon GoConcierge ShoppingGrocery ChallengesJetblackLab StoresLast Mile ChallengePersonalized ShoppingRetailpocalypseSupply ChainUPSWalmartWalmart membership program

RELATED POSTS

lifetime customer value
Brands

Retailers Create Lifetime Customer Value Through Personalization

May 19, 2022
Omnichannel Personalization
Brands

Omnichannel Personalization Advances the Customer Experience

May 5, 2022
Improving Data Value
Brands

Improving Data Value with a Customer Data Platform

April 27, 2022
Next Post
Immersive Displays Strengthen the Customer Relationship

Immersive Displays Strengthen the Customer Relationship

GDPR for Retailers: Thoughts on Compliance, Fines, and Testing the Limits

GDPR for Retailers: Thoughts on Compliance, Fines, and Testing the Limits

Customer Data

Putting Customer Data to Work

TRENDING NOW

  • Using Relationship Marketing to Solve Holiday Retail Challenges

    562 shares
    Share 225 Tweet 141
  • 3 Top Retail Predictions for 2023

    503 shares
    Share 201 Tweet 126
  • In Times of Uncertainty, Retailers Can’t Afford to Ignore Tech and Data

    539 shares
    Share 216 Tweet 135
  • Unwrapping the Importance of Cloud Security in Retail

    503 shares
    Share 201 Tweet 126
  • Valentine’s Day Is Coming: Are Your Shipping Logistics Up to Par?

    494 shares
    Share 198 Tweet 124

CONNECT WITH US

BECOME AN INSIDER

Get Retail Technology Insider news and updates in your inbox.

Strategic Communications Group is a digital media company that helps business-to-business marketers drive customer demand through content marketing, content syndication, and lead identification.

Related Communities

Financial Technology Today
Future Healthcare Today
Government Technology Insider
Modern Marketing Today
Today’s Modern Educator

Quick Links

  • Home
  • About
  • Contact Us

Become a Sponsor

Retail Technology Insider offers content and advertising sponsorships to leading technology solution and service providers. Interested in becoming a sponsor? Contact us!

© 2023 Strategic Communications Group, Inc.
Privacy Policy      |      Terms of Service

 

No Result
View All Result
  • Home
  • About
  • Brands
  • CXOs
  • Categories
    • Digital Transformation
    • Customer Experience
    • Cybersecurity
    • Paytech
    • Supply Chain
  • Contact Us