Pampered consumers are customers who expect to feel like a preferred clientele. As they are fueled by more information, access, and assistance from always-on platforms like Amazon and Facebook, engaging them takes a refined digital experience strategy, especially in today’s world.

Hear from Sitecore’s Kelly Bergl, Director of Customer Marketing, and Sean Rusinko, Industry Business Lead for Retail and Hospitality, on how to create and refine the customer experience to speak to the pampered consumer.