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Shaping Customer Experience in a Digital World

by Kelsey Winick
November 19, 2020
0
Shaping customer experience

Shaping the customer experience  (CX) in our increasingly digital world is a top priority for retailers, healthcare organizations, government agencies,...

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Superior Customer Experience for Retailers Relies on Technology

by Jackie Davis
April 22, 2020
0
Superior Customer Experience for Retailers Relies on Technology

Retailers have been creating personalized content and embracing omnichannel strategies to deliver a superior customer experience, yet they are still...

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How Top Brands Adapt to Expectations of the Pampered Consumer

by Peter Jacobs
February 5, 2020
0
How Top Brands Adapt to Expectations of the Pampered Consumer

In retail, customer experience drives awareness, loyalty, and revenue. Content – on your website, your social channels, or even driven...

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Countdown to Black Friday: Catering to the Pampered Customer

by Jackie Davis
November 1, 2019
0
Countdown to Black Friday: Catering to the Pampered Customer

Black Friday. It’s only 28 short days away – time for retailers to evaluate their online presence. While Cyber Monday...

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5 Things Today’s Pampered Consumer Demands from Retailers

by Jackie Davis
October 18, 2019
0
5 Things Today’s Pampered Consumer Demands from Retailers

The omnichannel experience is a must for today’s pampered consumer. With multiple device touchpoints and physical locations for many retailers,...

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As Retail Sales Drop Customer Experience Becomes More Important

by Jackie Davis
October 16, 2019
0
As Retail Sales Drop Customer Experience Becomes More Important

U.S. retail sales dropped 0.3% last month, according to the Commerce Department. While this may not seem like an alarming...

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Retailers Must Focus on Delivering Exceptional Customer Experience, Building Customer Loyalty

by Chelsea Barone
October 1, 2019
0
Retailers Must Focus on Delivering Exceptional Customer Experience, Building Customer Loyalty

As we head into the all-important holiday shopping season, retailers are taking stock of the expert insights they gleaned at...

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Customer Experience Edges out Price for the Leading Differentiator in Retail

by Jackie Davis
July 26, 2019
0
customer experience

It seems that everyone is focused on customer experience these days, and for good reason. Price alone is no longer...

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Insights from NRF Next: Digital Tech Powers Customer Experience

by Jackie Davis
July 25, 2019
0
digital tech

NRF Next, held by the National Retail Federation, came to a close this week in Las Vegas. This conference brought...

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Centering the Customer Experience as a Commerce Differentiator

by Chelsea Barone
July 12, 2019
0
Centering the Customer Experience as a Commerce Differentiator

As consumers become increasingly focused on the quality of their retail experience, the impact of price as a differentiator is...

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