Shaping the customer experience  (CX) in our increasingly digital world is a top priority for retailers, healthcare organizations, government agencies,...

Retailers have been creating personalized content and embracing omnichannel strategies to deliver a superior customer experience, yet they are still...

In retail, customer experience drives awareness, loyalty, and revenue. Content – on your website, your social channels, or even driven...

Black Friday. It’s only 28 short days away – time for retailers to evaluate their online presence. While Cyber Monday...

The omnichannel experience is a must for today’s pampered consumer. With multiple device touchpoints and physical locations for many retailers,...

U.S. retail sales dropped 0.3% last month, according to the Commerce Department. While this may not seem like an alarming...

As we head into the all-important holiday shopping season, retailers are taking stock of the expert insights they gleaned at...

It seems that everyone is focused on customer experience these days, and for good reason. Price alone is no longer...

NRF Next, held by the National Retail Federation, came to a close this week in Las Vegas. This conference brought...

As consumers become increasingly focused on the quality of their retail experience, the impact of price as a differentiator is...