Technology innovation is rapidly changing how organizations interact with their customers. From QR codes, self-service kiosks, and near-field communication technology,...

Customers are beginning to shop in physical retail locations again, but the pandemic changed their expectations about service and experience,...

The COVID-19 pandemic disrupted supply chains for many businesses across every industry. Retailers have struggled to keep up with consumer...

The pandemic drove retailers to take customer experience to the next level with seamless online shopping, AI-powered personalization, fast customer...

Initially, the COVID-19 pandemic forced retailers around the world to adopt remote working strategies. Now, as conversations about returning to...

Diversity and inclusion are becoming strong metrics used by customers, boards, and shareholders when assessing a company and its leadership....

The COVID-19 pandemic placed pressure on online merchants to be transparent about how they were prioritizing safety with their products,...

The pandemic forced retailers to drive innovation at unprecedented levels to continue to deliver exceptional customer experience and revenue. But...

Consumers are becoming more aware of what they are buying and how it is affecting the planet. And brands are...

Last year, COVID-19 pandemic restrictions on social distancing hit brick-and-mortar stores hard. In response many retailers did a quick –...