Technology innovation is rapidly changing how organizations interact with their customers. From QR codes, self-service kiosks, and near-field communication technology,...

Customers are beginning to shop in physical retail locations again, but the pandemic changed their expectations about service and experience,...

Diversity and inclusion are becoming strong metrics used by customers, boards, and shareholders when assessing a company and its leadership....

The COVID-19 pandemic placed pressure on online merchants to be transparent about how they were prioritizing safety with their products,...

Accelerating digital shopping habits are driving retailers to adapt to changing digital trends. Today, online shoppers spend a significant amount...

Last year, COVID-19 pandemic restrictions on social distancing hit brick-and-mortar stores hard. In response many retailers did a quick –...

With the COVID-19 pandemic, many retailers had to figure out ways to overcome restrictions. One way this was achieved is...

Digital interactions between brands and consumers were on a steady upward trajectory before the pandemic. But as stay-at-home orders and...

There have been many changes to the retail sector in the last 12 months since the COVID-19 pandemic began. Not...

According to Bank of America, 70 percent of consumer client households and small business clients and 77 percent of wealth...