Technology innovation is rapidly changing how organizations interact with their customers. From QR codes, self-service kiosks, and near-field communication technology,...

Customers are beginning to shop in physical retail locations again, but the pandemic changed their expectations about service and experience,...

The COVID-19 pandemic disrupted supply chains for many businesses across every industry. Retailers have struggled to keep up with consumer...

Initially, the COVID-19 pandemic forced retailers around the world to adopt remote working strategies. Now, as conversations about returning to...

Diversity and inclusion are becoming strong metrics used by customers, boards, and shareholders when assessing a company and its leadership....

Consumers are becoming more aware of what they are buying and how it is affecting the planet. And brands are...

Last year, COVID-19 pandemic restrictions on social distancing hit brick-and-mortar stores hard. In response many retailers did a quick –...

With the COVID-19 pandemic, many retailers had to figure out ways to overcome restrictions. One way this was achieved is...

Consumers continue to want the ease that new technology brings, especially when it comes to payment options. This has only...

Digital interactions between brands and consumers were on a steady upward trajectory before the pandemic. But as stay-at-home orders and...