Consumers continue to want the ease that new technology brings, especially when it comes to payment options. This has only...

Digital interactions between brands and consumers were on a steady upward trajectory before the pandemic. But as stay-at-home orders and...

According to Bank of America, 70 percent of consumer client households and small business clients and 77 percent of wealth...

2021 brings with it a whole host of new challenges including how to build connections with customers. In this article...

“Eighty-three percent of customers are more likely to purchase from a brand they have emotional connections to,” said Annette Franz,...

In the face of the COVID-19 pandemic, retailers have had to find solutions through technology-driven innovation to provide for their...

Despite the overwhelmingly negative impact of the COVID-19 pandemic on the retail sector, there have been some glimmers of hope....

Digital transformation is changing the ways in which brands and their customers interact with one another. While this has been...

Digital interactions have grown exponentially this year as a result of the COVID-19 pandemic. And, as consumers become more comfortable...

Shaping the customer experience  (CX) in our increasingly digital world is a top priority for retailers, healthcare organizations, government agencies,...