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Grace Lin

Grace Lin is a writer for Retail Technology Insider. She covers IT, digital transformation, and the data-driven public sector. She has a background in software development and over ten years of experience in the digital space. She holds a bachelor’s degree from The George Washington University.
cloud-based ERP solutions
  • Article

Retailers Are Using Cloud-Based ERP Solutions to Bridge the Gap Between Sales Forecasts and the Supply Chain

The pandemic drove retailers to take customer experience to the next level with seamless online shopping, AI-powered personalization, fast customer service, and impactful marketing campaigns.

brand identity
  • Article

Retailers Are Empowering Employees to Align Brand Identity with Social and Environmental Causes

The COVID-19 pandemic placed pressure on online merchants to be transparent about how they were prioritizing safety with their products, customers, and employees. Amidst the