Retailers Must Focus on Delivering Exceptional Customer Experience, Building Customer Loyalty
As we head into the all-important holiday shopping season, retailers are taking stock of the expert insights they gleaned at...
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Centering the Customer Experience as a Commerce Differentiator
As consumers become increasingly focused on the quality of their retail experience, the impact of price as a differentiator is...
Read moreKeeping Customer Engagement Human at the Brand Marketing Summit 2018
Our sister publication Modern Marketing Today published an article last week following Incite Group’s Brand Marketing Summit. A key theme...
Read morePaul Bergamini of Incite Group on the Importance of Customer Experience in Retail
Connected experiences make companies successful. Customers no longer want to be sold to; they want to be engaged. Attendees will...
Read moreBolstering Customer Service Support with Chatbots
“ Hey Google – where’s the nearest hardware store?” Conversations like these are being had with virtual assistants in households...
Read moreOld School vs. New School: Brick-and-Mortar Edition
Whether you’re a traditional, brick-and-mortar purist or a hyper-progressive, AI-adopting futurist, retailers of all kinds know that things are shaking...
Read morePutting Customer Data to Work
Effective data analytics and processing have changed the game for retailers and are allowing them to glean actionable insights based...
Read moreGDPR for Retailers: Thoughts on Compliance, Fines, and Testing the Limits
How is the European Union’s General Data Protection Regulation (GDPR), like a car speeding down the highway? This was the...
Read morePersonalization’s Double-Edged Sword: GDPR has Far-Reaching Effects on Retail
If you have an email account, you know that GDPR is upon us – pretty much every company out there...
Read moreWhat the Smartest People in the Room are Saying about Retail Technology Today
If there’s anything the team at Retail Technology Insider knows for sure, it’s that times are ‘a changing in the...
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Pandemic Has Positive Impact on Driving Innovation for Retailers
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The Modern Customer Journey Demands Omnichannel Retailing
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Retailers Create Lifetime Customer Value Through Personalization
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The Curious Case of How the Pandemic Drove Innovation for Retailers
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Technology’s Role in Making the Ghost Kitchens Less ‘Ghostly’ to Consumers
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